Frequently Asked Questions

Our customer service is available by phone at +49 (0) 157 54106007: Monday to Friday from 10:00 to 18:00 and Saturday from 12:00 to 15:00. Appointments outside these hours are possible by arrangement.

Time Boutique is headquartered in Munich, Germany. For personal appointments and consultations, please contact us by phone at +49 (0) 157 54106007.

Time Boutique was founded by Maximilian Scheuermeyer, who discovered his passion for watches at a young age. Starting with Omega watches and building a worldwide network of dealers, collectors, and watchmakers, Time Boutique is now one of Europe's leading luxury watch dealers.

Luxury watches combine masterful craftsmanship, timeless design, and often strong value development. They are not just timekeepers, but also works of art, status symbols, and often emotional heirlooms. Many high-quality watches retain or even increase their value over the years.

Simply contact us by phone at +49 (0) 157 54106007 or through our contact form. We're happy to discuss your wishes and find a suitable appointment for a personal consultation, where we take adequate time for you.

Every watch undergoes a multi-stage authentication process by our experts. We examine all details from reference numbers to typography, conduct technical inspections, and document authenticity. All watches are verified by certified watchmakers.

We offer a 12-month warranty on all mechanical functions as well as a 14-day right of withdrawal for your worry-free purchase. These warranties reflect our confidence in the quality of our watches and service.

We document the condition of each watch transparently and in detail. All performed service work is documented, professional photos show the exact condition, and our descriptions are completely honest regarding originality, age, and any restorations.

Through our long-standing relationships with collectors and dealers worldwide, we can often locate particularly rare models and limited editions. Contact us with your specific wishes, and we'll use our network for the search.

For beginners, classic models from established brands like a Rolex Submariner, Omega Speedmaster, or Cartier Tank are often recommended. These watches offer excellent value for money, are versatile to wear, and typically retain their value well.

Vintage watches (usually 20+ years old) often offer more character and historical value but can be more maintenance-intensive. Modern watches benefit from the latest materials and technologies, often offering better water resistance and durability. Both have their own charms and collector value.

Watches with strong investment potential are often rare models from well-known brands, limited editions, or watches with historical significance. Rolex Daytona, Patek Philippe Nautilus, and Audemars Piguet Royal Oak are examples of models that have performed well historically.

We are mainly interested in luxury watches from brands Rolex, Patek Philippe, Audemars Piguet, Vacheron Constantin, Omega, and Cartier. However, we also consider other high-quality brands. Please contact us if you're unsure whether your watch might be of interest to us.

Our valuation is based on various factors: current market value, condition, rarity, completeness (box, papers, accessories), service history, and current collector trends. Our experts have years of experience and access to extensive market data.

We strive to provide you with an offer within a few days after receiving all required information and photos. For particularly rare or complex models, more comprehensive research may be necessary, but we keep you informed about the status.

No, our initial valuation is based on the information and photos you provide. Only if you accept our offer do we arrange the secure handover of your watch for final inspection.

During final inspection, we check whether the condition matches your information. For discrepancies, we adjust our offer accordingly and inform you. For larger discrepancies, we discuss the options with you before proceeding.

The watch market is subject to fluctuations, but generally a good time to sell is when you no longer wear the watch, when you want to restructure your collection, or when you notice that your watch's market value has increased.

Gather all available original documents (box, papers, warranty cards), take high-resolution photos from various angles, note all known service histories, and be honest about the condition - transparency leads to better offers.

Quartz movements use a battery and are very precise, while mechanical movements are powered by spring force (manual wind or automatic). Mechanical watches are considered higher quality and are more coveted by collectors as they represent pure craftsmanship.

30m/3ATM: splash resistance; 50m/5ATM: showering possible; 100m/10ATM: swimming; 200m/20ATM: snorkeling; 300m+: diving. These are static test values - during sports or in warm water, actual stresses can be higher.

Stainless steel is robust and classic, gold (yellow, white, rose gold) is luxurious but softer, platinum is very valuable and heavy, titanium is light and hypoallergenic, ceramic is scratch-resistant but brittle, carbon is ultra-light but expensive to process.

Swiss Made means the movement is of Swiss origin, the watch was assembled in Switzerland, and final inspection took place in Switzerland. At least 60% of manufacturing costs must have been incurred in Switzerland. It is a quality and prestige seal.

Most manufacturers recommend service every 3-5 years, depending on usage and environment. Dive watches or heavily used watches need more frequent service. Regular service maintains the precision and value of the watch.

Watches should be stored dry, at stable temperature, and protected from direct sunlight. Watch boxes or safes are ideal. Mechanical watches should be moved regularly. Avoid strong magnetic fields from electronic devices.

Age can usually be determined via the serial number, which is coded differently by various manufacturers. Rolex, Omega, and others have their own systems. Additionally, style, materials used, and reference numbers provide clues about the production year.

Yes, our team consists of experienced watchmakers with solid training and years of practice. Our workshop is equipped with modern technology while our masters command traditional craft techniques - ideal for vintage classics to modern masterpieces.

We strive to use original parts whenever possible and sensible. For older timepieces, we pay special attention to preserving original substance and historical integrity. For very old watches, high-quality reproductions may sometimes be necessary.

Yes, we document all performed work. You receive a listing of service steps, parts used, and tests conducted. This documentation is important for value preservation and for future services.

Service costs vary depending on watch type, complications, required replacement parts, and work effort. Simple three-hand watches are cheaper to service than complicated chronographs. Rare or very old watches can be more labor-intensive.

Signs of needed service are: significant time deviations (more than +/- 30 seconds per day), problems winding, moisture in the case, scratches on the crystal, or if the last service was more than 5 years ago.

We offer various secure payment methods for a smooth purchase process. After purchase, several proven options are available to you. For purchases, payment is made after final inspection via established payment methods.

Yes, we ship to many countries worldwide. Time Boutique serves customers internationally, with all shipments professionally handled. For specific countries and shipping costs, please contact us directly.

Delivery times vary depending on destination and shipping method. Within Germany, delivery usually occurs within a few business days, within Europe correspondingly longer. For international shipments, we inform you of the expected delivery time.

For international shipments outside the EU, customs duties and taxes may apply, which are borne by the recipient. We declare all shipments correctly and support you with questions about customs procedures.

Yes, you receive a tracking number with which you can track the status of your delivery online at any time. For valuable shipments, we additionally use special security services.

We have high quality standards: every watch is carefully examined by our experienced specialists, all watches meet our standards before sale, thorough quality control at every stage, and complete transparency about origin and condition.

Our protection against counterfeits includes: expert team with years of experience, proven authentication methods, thorough origin checks, seamless documentation of each timepiece's history, and continuous training in detection methods.

We use detailed condition assessment: "New" for unworn watches, "Very good" for minimal wear signs, "Good" for normal wear signs, "Acceptable" for obvious but functional watches. Each assessment is communicated honestly and transparently.

Original box and papers significantly increase the value and attractiveness of a watch. They confirm authenticity, origin, and purchase date. Watches without papers can still be valuable and authentic - the condition of the watch itself is often more decisive.

We detect modifications by comparing with original specifications, checking dial and hands for originality, inspecting the case for subsequent work, and analyzing materials used. All modifications are communicated transparently.

A good collection starts with high-quality base models from established brands. Diversify between different styles (dress, sport, complications) and brands. Only buy watches you personally appreciate, and pay attention to condition and completeness.

Particularly stable in value are models like Rolex Submariner, GMT-Master and Daytona, Patek Philippe Nautilus and Aquanaut, Audemars Piguet Royal Oak, and Omega Speedmaster Professional. These "blue chip" watches have proven market performance.

Insurance for valuable watches is highly recommended. Many home insurance policies only cover limited amounts. Special jewelry and watch insurance offers better protection against theft, loss, and damage.

As in any collector market, price bubbles can occasionally form in watches, especially for "hype" models. Long-term oriented collectors focus on established classics with proven history rather than short-term trends.

Selling considerations can be: when you no longer wear the watch, with significant value increase and profit taking, for collection restructuring, or with financial needs. Emotional attachment should also be considered.

New or smaller brands can offer interesting innovations but are riskier than established brands. Resale value is often more uncertain. For collectors they can be enriching, for pure investors established brands are usually safer.

Time Boutique was founded by Maximilian Scheuermeyer, who discovered his passion for watches at a young age. With years of experience and a worldwide network of dealers, collectors, and watchmakers, he has made Time Boutique an established dealer.

Our core values are: integrity in dealing with customers, high quality standards in watch selection, transparency in all business processes, long-term customer relationships based on trust, and responsible business practices.

Time Boutique has positioned itself as an established dealer for exclusive luxury watches in Europe. We are proud of positive customer reviews and have established ourselves as a trustworthy partner in the watch trade.

We see ourselves as a trustworthy partner on your journey through the world of luxury watches. We value long-term relationships, personal care even after purchase, and authentic enthusiasm for watches in every conversation.

Over the years we have built a worldwide network: trustworthy watchmakers, reputable collectors and dealers, specialized service workshops, and experts for various brands. These partnerships enable us to provide comprehensive service.

Trading in existing luxury watches is inherently sustainable as it extends the lifespan of high-quality timepieces. We promote appreciation for quality and longevity and contribute to consuming fewer new resources.