Terms of Service

General Terms and Conditions of Time Boutique

As of: 01/11/2024

A. General Terms and Conditions with Customer Information

1. Scope

1.1 These General Terms and Conditions (hereinafter referred to as ‘GTC’) of Time Boutique, Marsstraße 72, 80335 Munich (hereinafter referred to as ‘Seller’), apply to all contracts for the sale of watches that a consumer or entrepreneur (hereinafter referred to as ‘Customer’) concludes with the Seller via the online store timeboutique.de.

1.2 A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession.

1.3 A business is any natural or legal person or a partnership with legal personality who or which acts in exercise of its trade, business or profession when entering into a legal transaction.

2. Conclusion of contract

2.1 The product presentations in the online shop do not constitute binding offers.

2.2 The customer can submit a binding purchase offer (order) via the online ordering system.

2.3 The seller accepts the offer by sending a separate order confirmation by e-mail. The purchase contract is only concluded upon this confirmation.

3. Right of cancellation

3.1 Consumers have a statutory right of cancellation.

3.2 Detailed information on the right of cancellation can be found in our cancellation policy.

4. Prices and payment terms

4.1 The prices quoted are total prices including VAT, unless otherwise stated.

4.2 Shipping costs are shown separately.

4.3 The following payment options are available to the customer: bank transfer, Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Klarna Invoice, Shop Pay, Amazon Pay, PayPal, Bancontact (Belgium), EPS (Austria), iDeal (Netherlands).

5. Delivery and shipping

5.1 Delivery will be made to the delivery address provided by the customer.

5.2 The delivery time is 1-5 working days, unless otherwise stated.

5.3 Each watch is checked by our experts before dispatch.

6. Retention of title

The goods remain the property of the seller until full payment has been received.

7. Warranty and guarantee

7.1 The statutory warranty rights shall apply.

7.2 In addition, Time Boutique offers a 24-month warranty on all watches sold.

8. Applicable law

8.1 The law of the Federal Republic of Germany shall apply.

8.2 The language of the contract is German.

B. Data protection

Last updated: 27 November 2024

This Privacy Policy describes how Time Boutique (the ‘Website’, ‘we’, ‘us’ or ‘our’) collects, uses and discloses personal information when you visit timeboutique.de (the ‘Website’), use our services, make a purchase there or otherwise communicate with us regarding the Website (collectively, the ‘Services’). For purposes of this Privacy Policy, ‘you’ and ‘your’ refers to you as a user of the Services, whether you are a customer, site visitor, or other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, among other things, changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Website, update the ‘Last Updated’ date and take any other steps required by law.

How We Collect and Use Your Personal Information

To provide the Services, we collect as set forth below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What personal information do we collect?

The type of personal information we receive about you depends on how you interact with our website and use our services. When we use the term ‘personal information’, we refer to information that identifies you, relates to you, describes you or can be linked to you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you provide directly to us through our Services may include:

• Contact information including your name, address, phone number, and email address.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security.
  
• Information related to customer support, including the information you include in your communications with us, such as when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but it may result in your inability to use or access those features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (‘usage data’). To do this, we may use cookies, pixels, and similar technologies (‘cookies’). Usage data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information received from third parties

Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies that support our website and services, such as Shopify.
• Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment, fulfil your orders and provide you with the products or services you have requested in order to fulfil our contract with you.
  
• When you visit our website, open or click on emails that we send you, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
  

Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Providing products and services. We use your personal data to provide you with the Services and to perform our contract with you, including processing your payments, fulfilling your orders, sending notices related to your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and providing other features and functionality related to your account. We can also improve your shopping experience by enabling Shopify to match your account with other Shopify services that you might want to use. In this case, Shopify processes your data in accordance with its privacy policy and consumer data protection guidelines.
  
• Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as to send marketing and advertising messages by email, text message or post and to display advertisements for products or services to you. This may include using your Personal Data to better customise the Services and advertising on our website and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products in accordance with Art. 6, para. 1 (f) GDPR.
  
• Security and Fraud Prevention. We use your Personal Information to help us detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. When you elect to use the Services and register for an account, you are responsible for the security of your account credentials. We strongly encourage you not to share your username, password, or other login information with anyone. If you believe that your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, pursuant to Art. 6, para. 1 (f) GDPR.
• Communicating with you and improving our services. We use your personal data to provide you with customer support and to improve our services. This is in our legitimate interests for providing you with a reply, providing you with effective services and managing our business relationship with you, in accordance with Art. 6, Sec. 1 (f) GDPR.

Cookies

Like many websites, we use cookies on our website. For specific information about the cookies we use in connection with providing our store through Shopify, visit . We use cookies to operate and improve our website and services (including to remember your actions and preferences), to perform analytics and to better understand user interaction with the services (in our legitimate interest of managing, improving and optimising the services). We may also allow third parties and service providers to use cookies on our website to better customise the services, products and advertising on our website and other websites.

Most browsers automatically accept cookies by default. However, you can reset your browser to remove or reject cookies using the browser controls. Please note that removing or blocking cookies may affect your user experience and cause some of the services, including certain features and overall functionality, to not work properly or to become unavailable. In addition, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How we share personal information

Under certain circumstances, we may share your personal information with third parties for the purposes of fulfilling the contract, for legitimate purposes and for other reasons that are subject to this Privacy Policy. These circumstances may include:

• with vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfilment and shipping).
• with business and marketing partners to provide services and advertise to you. Our business and marketing partners use your information in accordance with their own privacy policies.
  
• When you instruct, request or otherwise give us your consent to share certain information with third parties, for example to send you products or through your use of social media widgets or login integrations, and with your consent.
  
• with our subsidiaries or otherwise within our corporate group, in our legitimate interest in operating a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
  

We disclose the following: the following categories of personal data and sensitive personal data about users for the purposes set out above under ‘How we collect and use your personal data’ and ‘How we disclose personal data’:

Categories:

• Identifiers such as basic contact details and certain order and account information
• Commercial information such as order information, purchasing information and customer support information
  
• Internet or other similar network activity, such as usage data
• Geolocation data, e.g. locations determined via an IP address or other technical means

Categories of recipients:

• Providers and third parties who provide services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analysis providers)
• Business and marketing partners
• Affiliates

We do not use or disclose your personal information without your consent or for the purpose of inferring your personal information.

User-generated content

The services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the services, that content is public and accessible to everyone.

We have no control over who has access to the information you provide to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available or the accuracy, use or misuse of information you disclose or receive from third parties.

Websites and third-party links

Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of any information found on them. Information that you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without any restriction on our or their use of it. Our inclusion of such links does not imply any endorsement of the material on such platforms or of their owners or operators, except as disclosed in the Services.

Children's Information

The Services are not intended for use by children and we do not knowingly collect personal information from children. If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact information below to request deletion of that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we are ‘sharing’ or ‘selling’ personal information of anyone under the age of 16 (as those terms are defined under applicable law).

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable and we cannot guarantee ‘perfect security’. In addition, the information you send us may not be secure during transmission. We recommend that you do not use insecure channels to share sensitive or confidential information with us.

How long we retain your personal information will depend on various factors, such as whether we need the information to manage your account, provide the services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and apply only in certain circumstances. In certain cases, we may refuse your request to the extent permitted by law.

• Right of Access/Information: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
  
• Right to erasure: You may have the right to request that we erase personal information we hold about you.
• Right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to portability: You may have the right to obtain a copy of the personal information we hold about you and, under certain circumstances and subject to certain exceptions, request that we transfer this information to a third party.
  
• Restrict processing: You may have the right to ask us to stop or restrict processing your personal information.
• Withdraw consent: If we rely on your consent to process your personal information, you may have the right to withdraw that consent.
  
• Right to appeal: If we refuse to process your request, you may have the right to appeal against our decision. You can do this by responding directly to our refusal.
  
• Manage Communications Preferences: We may send you promotional emails and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders.
  

You can exercise these rights as indicated on our website or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before we can provide a substantive response to the request. Subject to applicable law, you may designate an authorised agent to make requests to exercise your rights on your behalf. Before we accept such a request from an agent, we will require the agent to demonstrate that you have authorised the agent to act on your behalf. We may also need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the details set out below. If you are not satisfied with our response to your complaint, you may have the right, depending on your country of residence, to appeal our decision by contacting us using the details set out below or by lodging your complaint with your local data protection authority. For the European Economic Area (EEA), a list of data protection authorities can be found here.

International Users

Please note that we may transfer, store and process your personal information outside of the country where you live. Your personal information will also be processed by staff and third-party service providers and partners in these countries.

When we transfer your personal data out of Europe, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK authority contracts, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights you have under this Privacy Policy, please call us or email us at info@timeboutique.de or contact us at Marsstrasse 72, Munich, 80335, DE.

For the purposes of applicable data protection laws and unless otherwise expressly stated, we are the controller of your personal data.